Contact us
Questions about an order or a gift? We're on it.
Most answers are one tap below. Anything else, Mille, Michael or Jeremiah will reply within 24 hours on weekdays.
→ Where's my order?
Track it with your order number and email. Most orders leave us within 2 days. Track my order →
★ Will it arrive by Christmas?
Order by Dec 21 in the US, Dec 18 everywhere else. Delivery times by country →
↺ Need to return a toy?
You have 14 days. Contact us and we'll get back to you. Start a return →
Call us Mon–Fri, 9 am–5 pm Eastern. That's 2–10 pm in London and Dublin. If we're on another call, leave a message and we'll call you back.
Who you'll talk to
Millie
Orders & delivery
Michael
Returns & refunds
Jeremiah
Toy advice & gifts